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Bezos' philosophy is customer obsession from "summary" of The Everything Store: Jeff Bezos and the Age of Amazon by Brad Stone
Bezos' philosophy is customer obsession and, to him, that means giving customers what they want before they even know they want it. He has always been fixated on the customer experience, going to great lengths to make sure they are satisfied. This philosophy is deeply ingrained in Amazon's culture and is evident in every decision the company makes. Bezos is known for his relentless pursuit of customer satisfaction, even if it means sacrificing short-term profits. He is willing to invest heavily in things like free shipping and customer service to ensure that customers keep coming back. This long-term view has paid off, as Amazon has become one of the most valuable companies in the world. Bezos has always believed that if you focus on the customer, everything else will fall into place. This customer-centric approach has led to innovations like the Kindle e-reader a...
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