Seek feedback from customers and employees for improvement from "summary" of The E-Myth Enterprise by Michael E. Gerber
To build a successful enterprise, you must be open to feedback from those who are most impacted by your business - your customers and your employees. These individuals have valuable insights that can help you identify areas for improvement and drive growth. By actively seeking feedback from them, you show that you value their opinions and are committed to making positive changes.
Customers can provide you with invaluable feedback on your products or services, helping you understand what is working well and what needs improvement. By listening to their suggestions and addressing their concerns, you can enhance the overall customer experience and build loyalty. This feedback loop is essential for maintaining a strong relationship with your customer base and ensuring their continued satisfaction.
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