Users rely on mental models to navigate products from "summary" of The Design of Everyday Things by Donald A. Norman
Users rely on mental models to navigate products. These mental models are built based on users' previous experiences, knowledge, and assumptions about how things work. When users interact with a new product, they bring these mental models with them, using them to make sense of the product's design and functionality. Designers must understand that users' mental models may not always align with the actual design of the product. This disconnect can lead to confusion, frustration, and errors in interaction. To bridge this gap, designers need to ensure that their products are designed in a way that matches users' mental models as closely as possible. One way...
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