Users rely on mental models to navigate products from "summary" of The Design of Everyday Things by Donald A. Norman
Users rely on mental models to navigate products. These mental models are built based on users' previous experiences, knowledge, and assumptions about how things work. When users interact with a new product, they bring these mental models with them, using them to make sense of the product's design and functionality. Designers must understand that users' mental models may not always align with the actual design of the product. This disconnect can lead to confusion, frustration, and errors in interaction. To bridge this gap, designers need to ensure that their products are designed in a way that matches users' mental models as closely as possible. One way to achieve this is through feedback. Feedback helps users understand the results of their actions and how the product responds to their inputs. This real-time feedback can help users adjust their mental models and develop a better understanding of how the product works. Another important aspect of designing for mental models is consistency. Consistency in design elements, terminology, and interaction patterns can help reinforce users' mental models and make it easier for them to navigate the product. When users encounter familiar elements and patterns, they are more likely to rely on their existing mental models and feel confident in their interactions.- Understanding users' mental models is essential for designing products that are intuitive, easy to use, and error-free. By aligning the design of a product with users' mental models, designers can create a seamless and satisfying user experience.
