Knowledge in the world can help users understand how things work from "summary" of The Design of Everyday Things by Don Norman
Understanding how things work is essential for users to interact effectively with the world around them. When users have knowledge of the world, they are better equipped to make sense of the objects and systems they encounter in their daily lives. This knowledge allows users to anticipate how objects will behave and how they can achieve their goals using these objects. By incorporating knowledge into the design of everyday things, designers can create products that are intuitive and easy to use. When users can rely on their existing knowledge to operate a product, they are more likely to have a positive experience with it. For example, a door that has a flat plate instead of a traditional handle may confuse users because it goes against their mental model of how doo...
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