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Providing users with clear instructions from "summary" of The Design of Everyday Things Indian ed. by Don Norman
One of the most important aspects of designing products for people is to ensure that users are provided with clear instructions. Instructions should be simple, clear, and easy to understand. They should be presented in a logical sequence, with each step clearly leading to the next. Transition words and phrases can help users follow along and understand the process more easily. Consistency in tone and style is also crucial when providing instructions. If the tone or style of the instructions changes suddenly, it can confuse users and make it more difficult for them to follow along. Grammar and syntax should be correct and easy to understand, as well. Poor grammar or syntax can make instructions confusing and frustrating for users. It is important to consider the context in which the instructions will be used. Instructions that are written in a natural language that users are familiar with will be easier for them to understand and follow. The use of technical jargon or complex language should be avoided, as it can alienate users and make it more difficult for them to follow the instructions. Engaging the reader is also important when providing instructions. Users are more likely to pay attention and follow along if they are engaged with the content. This can be done through the use of examples, illustrations, or interactive elements that help to clarify the instructions and make them more interesting.- Providing users with clear instructions is essential for ensuring that they can successfully use a product. By focusing on simplicity, clarity, and coherence, as well as using logical sequencing, transition words and phrases, consistency in tone and style, grammar and syntax, contextual understanding, natural language, and reader engagement, designers can create instructions that are easy to understand and follow.
