Humans make errors because the design of everyday things is often confusing from "summary" of The Design of Everyday Things by Don Norman
The design of everyday things plays a crucial role in determining the ease of use and efficiency of products. When the design is confusing or poorly thought out, it can lead to errors and frustration on the part of the user. This concept is particularly relevant when considering human error, as many mistakes can be traced back to the design flaws of the objects or systems being used. One of the key factors contributing to human error is the lack of simplicity in design. When products are overly complex or contain unnecessary features, users can become overwhelmed and make mistakes as a result. Simplifying the design of everyday things can help to reduce the likelihood of errors and improve the overall user experience. Clarity and coherence are also essential aspects of design that can impact the likelihood of errors. When instructions are unclear or information is presented in a confusing manner, users may struggle to understand how to properly use a product, leading to mistakes. Designers must strive to create products that are intuitive and easy to understand in order to minimize the risk of errors. Logical ...
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