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Effective communication involves being aware of both verbal and nonverbal cues from "summary" of The Definitive Book of Body Language by Barbara Pease,Allan Pease
In order to communicate effectively, it is essential to pay attention to both the words that are spoken and the nonverbal signals that accompany them. Verbal communication is the use of language to convey information, while nonverbal communication involves gestures, facial expressions, body language, and tone of voice. Together, verbal and nonverbal cues provide a more complete picture of what someone is trying to communicate. Verbal communication can be straightforward and direct, but it can also be subtle and indirect. It is important to listen not only to the words that are being said, but also to the tone of voice and the way in which they are being spoken. For example, someone may say "I'm fine" with a smile, but their tone of voice and body language may suggest otherwise....
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