Active listening is the key to effective communication from "summary" of The Art of Conversation by Judy Apps
Effective communication is a two-way street, requiring not just speaking but also listening. And when it comes to listening, active listening is the key. This means more than just hearing the words being spoken - it involves fully engaging with the speaker, understanding their message, and responding appropriately. Active listening requires focus and concentration, as well as empathy and an open mind. It means paying attention not just to the words being said, but also to the tone of voice, body language, and underlying emotions. By being fully present in the moment and giving your full attention to the speaker, you show respect and create a sense of connection. One of the most important aspects of active listening is demonstrating that you understand what the speaker is saying. This can be done through verbal cues, such as paraphrasing or summarizing their words, as well as nonverba...
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