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Conflict stems from a lack of empathy and understanding from "summary" of The Anatomy of Peace, Fourth Edition by The Arbinger Institute

When we find ourselves in conflict with others, it's easy to point fingers and blame them for the situation. We may see their actions as the cause of our distress, failing to recognize our own contributions to the conflict. This lack of awareness stems from a deeper issue - a lack of empathy and understanding towards the other person. When we view the other person as the enemy, we lose sight of their humanity. We fail to see them as individuals with their own fears, insecurities, and desires. Instead, we reduce them to stereotypes and labels that justify our negative feelings towards them. This dehumanization creates a barrier between us and the other person, preventing any possibility of resolution or reconciliation. Without empathy, we are unable to truly understand the other person's perspective. We make assumptions about their intentions and motivations without taking the time...
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    The Anatomy of Peace, Fourth Edition

    The Arbinger Institute

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