Build strong relationships with your customers from "summary" of The $100 Startup by Chris Guillebeau
To succeed in business, it's essential to establish and nurture strong connections with your customers. Building relationships is not just about making a sale; it's about creating a bond based on trust and mutual understanding. When you take the time to really get to know your customers, you can better understand their needs and preferences. This allows you to tailor your products or services to meet their specific requirements, increasing customer satisfaction and loyalty. One way to build relationships with your customers is by providing exceptional customer service. When customers feel valued and appreciated, they are more likely to return to your business in the future. Responding promptly to inquiries, resolving issues quickly and effectively, and going above and beyond to meet customer needs c...
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