Social norms shape how we communicate with strangers from "summary" of Talking to Strangers by Malcolm Gladwell
When we interact with strangers, we rely on social norms to guide our behavior. These norms dictate how we should act, speak, and interpret the actions of others in a given situation. They serve as a set of unwritten rules that help us navigate unfamiliar social territory and establish a sense of order and predictability in our interactions. For example, when we meet someone for the first time, we often exchange pleasantries and engage in small talk to break the ice. This serves as a way to establish rapport and create a comfortable a...
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