Foster a customercentric mindset from "summary" of Startup to Proficorn by Rajesh Jain
To succeed as a proficorn, it is vital to prioritize the needs and preferences of your customers above all else. This means shifting your focus from simply selling a product or service to truly understanding and meeting the expectations of your target audience. By fostering a customer-centric mindset within your startup, you can ensure that every decision, strategy, and action is guided by the goal of delighting your customers. One way to cultivate a customer-centric mindset is to actively seek feedback from your customers. By listening to their suggestions, complaints, and overall experiences with your brand, you can gain valuable insights into areas where you may need to improve or innovate. This feedback loop not only strengthens your relationship with customers but also helps you stay ahead of the competition by continuously adapting to meet changi...
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