Adapt your questioning approach based on customer feedback from "summary" of Secrets of Question-Based Selling by Thomas Freese
As you engage with your customers and ask them questions, it is important to pay attention to their responses and feedback. This feedback can provide valuable insights into their needs, preferences, and concerns. By adapting your questioning approach based on this feedback, you can ensure that your conversations are more effective and productive. For example, if a customer seems hesitant or resistant to certain questions, you may need to adjust your approach to make them feel more comfortable and open to sharing information. This could involve asking more open-ended questions, using a more conversational tone, or showing empathy and understanding. On the other hand, if a customer responds p...
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