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Provide exceptional customer service from "summary" of Secrets of Closing the Sale by Zig Ziglar
When you provide exceptional customer service, you are going above and beyond the call of duty. You are not just meeting the basic needs of your customers; you are exceeding their expectations in every possible way. This means being responsive to their needs, anticipating their wants, and treating them with the utmost respect and courtesy. Exceptional customer service is about creating a positive experience for your customers at every touchpoint. It's about making them feel valued, appreciated, and satisfied with their interactions with your business. This can involve everything from providing quick and efficient service to going the extra mile to solve their problems and address their concerns. One of the key components of exceptional customer service is communication. You need to be able to listen to your customers, understand their needs, and respond to them in a timel...
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