Keep the customer at the center of all reengineering decisions from "summary" of Reengineering the Corporation by Michael Hammer,James Champy
The fundamental principle of reengineering is putting the customer first. This means that every decision made during the reengineering process should be guided by the needs and preferences of the customer. By keeping the customer at the center of all reengineering decisions, companies can ensure that they are creating value for their customers and meeting their expectations. When companies focus on the customer, they are able to streamline their processes and eliminate unnecessary steps that do not add value. This allows them to deliver products and services more efficiently and effectively, ultimately leading to increased customer satisfaction. By understanding what the customer wants and needs, companies can tailor their processes to meet those requirements, resulting in a more customer-centric approach to reengineering. Putting the customer at the center of all reengineering decisions also helps compan...Similar Posts
Collaboration with influencers can drive growth
Influencer marketing has become a key strategy for brands looking to connect with their target audience in an authentic way. By...
Gather feedback
To create a successful product, it is crucial to gather feedback from your target customers. This feedback provides valuable in...

Stay true to your vision
The vision is the guiding star that lights up the journey of a startup. It is the North Star that sets the direction for the co...
Make a dent in the universe
The idea of making a dent in the universe is not about grand gestures or empty promises. It's about doing something that actual...
Conduct market research
Market research is a crucial step in understanding your ideal customer. It involves gathering and analyzing information about y...

Set clear milestones to track progress
Setting clear milestones is essential for tracking progress in any endeavor. These milestones serve as checkpoints along the jo...

Build trust through consistency and reliability
Trust is the key to any successful relationship. It is the foundation upon which all other aspects of a relationship are built....
Balance shortterm and long-term objectives
Achieving success in the competitive business world requires a delicate balancing act between short-term and long-term objectiv...

Prioritize customer engagement and satisfaction
Customer engagement and satisfaction should be at the forefront of any startup's priorities. Without happy and engaged customer...

Training and empowerment are essential for employees to adapt to new ways of working
Employees must be equipped with the necessary skills and knowledge to navigate the ever-changing landscape of the business worl...