Keep the customer at the center of all reengineering decisions from "summary" of Reengineering the Corporation by Michael Hammer,James Champy
The fundamental principle of reengineering is putting the customer first. This means that every decision made during the reengineering process should be guided by the needs and preferences of the customer. By keeping the customer at the center of all reengineering decisions, companies can ensure that they are creating value for their customers and meeting their expectations. When companies focus on the customer, they are able to streamline their processes and eliminate unnecessary steps that do not add value. This allows them to deliver products and services more efficiently and effectively, ultimately leading to increased customer satisfaction. By understanding what the customer wants and needs, companies can tailor their processes to meet those requirements, resulting in a more customer-centric approach to reengineering. Putting the customer at the center of all reengineering decisions also helps compan...
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