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Effective communication requires active listening and empathy from "summary" of PODER DA COMUNICAÇAO, O by MANUEL CASTELLS
In the realm of communication, the act of truly listening and understanding others is crucial for achieving effective communication. Active listening involves not just hearing the words that are being spoken, but also paying attention to the speaker's tone, body language, and underlying emotions. It requires setting aside one's own thoughts and perspectives in order to fully engage with what the other person is trying to convey. Empathy plays a significant role in effective communication as well. By putting oneself in the shoes of the speaker and trying to understand their feelings and perspectives, one can establish a deepe...
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