Escutar ativamente é tão importante quanto falar from "summary" of Os 3 Pilares Da Comunicação by Editora Prosperar
Active listening is a fundamental aspect of effective communication. It involves not only hearing what the other person is saying but also truly understanding their message. When we listen actively, we give the speaker our full attention, both verbally and non-verbally. This means making eye contact, nodding in agreement, and providing verbal cues such as "I see" or "Go on."Many people underestimate the importance of listening in communication, believing that speaking is the most crucial part. However, active listening is just as vital as speaking, if not more so. By actively listening to others, we show them that we value their thoughts and opinions, which helps to build trust and rapport. It also allows us to gain a deeper understanding of the speaker's perspective, leading to more meaningful and ...
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