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Manage your emotions during communication to avoid misunderstandings from "summary" of O Poder Da Comunicação Eficiente by Editora Prosperar
When engaging in communication with others, it is crucial to be aware of our own emotions and how they may impact the conversation. Emotions can cloud our judgment, leading to misunderstandings and conflicts. By managing our emotions during communication, we can ensure that our message is conveyed clearly and accurately. One common mistake people make is allowing their emotions to dictate their words and actions. For example, if we are feeling angry or frustrated, we may speak harshly or impulsively, causing the other person to become defensive or upset. This can derail the conversation and prevent effective communication from taking place. To avoid misunderstandings, it is ...
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