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Practice the "latenight FM DJ voice" to soothe aggression from "summary" of Never Split the Difference by Chris Voss,Tahl Raz
When tensions are running high and emotions are flaring, one of the most effective techniques to de-escalate a situation is to adopt a calm and soothing tone of voice. This is where the concept of practicing the "latenight FM DJ voice" comes into play. By lowering the pitch of your voice and speaking slowly and deliberately, you can convey a sense of calm and reassurance to the other party. The idea behind this technique is to create a sense of intimacy and connection with the other person, much like the way a late-night radio host...
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