Create a sense of safety and trust in negotiations from "summary" of Never Split the Difference by Chris Voss,Tahl Raz
To achieve successful negotiations, it is crucial to establish a foundation of safety and trust. This creates an environment where both parties feel comfortable expressing their needs and concerns openly. Building trust is not a one-time event; it is a continuous process that requires consistent effort and attention. Trust is built through empathy, active listening, and genuine understanding of the other party's perspective.
One effective way to create a sense of safety in negotiations is to show empathy towards the other party. By acknowledging their emotions and concerns, you demonstrate that you are actively listening and are genuinely interested in finding a mutually beneficial solution. This helps to build rapport and establish a connection based on trust and understanding.
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