Avoid using "I" statements that can trigger defensiveness from "summary" of Never Split the Difference by Chris Voss,Tahl Raz
When it comes to communication, one of the key points to remember is to avoid using "I" statements that can trigger defensiveness. This is because when we use "I" statements, it can often come across as accusatory and lead the other person to become defensive. This is especially true in high-stakes situations where emotions are running high, such as during negotiations.
Instead of saying something like "I think you're wrong," which can put the other person on the defensive, try reframing your statement in a more neutral way. For example, you could say something like "It seems like there may be a misunderstanding here," which is less likely to trigger defensiveness in the other person. By using more neutral language, you can help keep the lines of communication open and prevent the situation from escalating.
Another way to av...
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