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Handling objections and resistance with finesse from "summary" of Manual de persuasão do FBI by Marvin Karlins ,Jack Shafer
When faced with objections and resistance during a persuasive conversation, it is crucial to respond with finesse. This involves handling such challenges in a smooth and skillful manner, without becoming defensive or aggressive. By doing so, you can maintain the trust and rapport you have established with the other person, increasing the likelihood of ultimately persuading them to see things from your perspective. One key strategy for handling objections and resistance with finesse is to actively listen to the other person's concerns. By demonstrating that you are truly hearing and understanding their point of view, you can show respect for their opinion and create a more open and collaborative dialogue. This can help to defuse tension and make the other person more receptive to your arguments. Another important aspect of handling objections with finesse is to acknowledge the validity of the other person's concerns. By recognizing the legitimacy of their objections, you can show empathy and understanding, which can help to build trust and credibility. This can also help to shift the focus of the conversation from a confrontational to a more cooperative tone, making it easier to find common ground and work towards a resolution. It is also crucial to respond to objections and resistance with calm and confidence. By remaining composed and self-assured, you can project an air of authority and credibility, making it more likely that the other person will be influenced by your arguments. This can help to counteract any doubts or hesitations they may have, increasing the chances of persuading them to accept your point of view.- Handling objections and resistance with finesse involves listening actively, acknowledging the other person's concerns, and responding with calm and confidence. By approaching such challenges in a skillful and respectful manner, you can increase the effectiveness of your persuasive efforts and ultimately achieve your desired outcome.
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