Effective salespeople focus on providing exceptional customer service from "summary" of Making Major Sales by Neil Rackham
Salespeople who excel in making major sales understand the importance of creating exceptional customer service experiences. They do not just focus on selling a product or service, but rather on building long-term relationships with their clients. By providing exceptional customer service, these salespeople are able to gain the trust and loyalty of their customers, which in turn leads to repeat business and referrals. One key aspect of providing exceptional customer service is listening to the needs and concerns of the client. Effective salespeople take the time to understand the unique challenges and goals of each customer, and tailor their solutions accordingly. By actively listening to the customer, salespeople can demonstrate that they genuinely care about helping them succeed, rather than just making a sale. In addition to listening, successf...
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