Listening helps uncover hidden concerns from "summary" of Listening for What Matters by Saul Weiner,Saul J. Weiner,Alan Schwartz
When we engage in listening, we have the opportunity to go beyond the surface and delve into the deeper layers of a person's concerns. By actively listening, we can pick up on subtle cues and nuances that may reveal hidden worries or issues that the individual may not have explicitly expressed. These hidden concerns often hold valuable insights into the person's thoughts, emotions, and needs. Listening allows us to create a safe space for individuals to share their innermost thoughts and feelings without fear of judgment or ridicule. When people feel heard and understood, they are more likely to open up about their concerns, even those that they may have kept hidden from others or themselves. By actively listening and showing empathy, we signal to the person that their concerns are ...
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