Conflict resolution requires a willingness to listen and understand from "summary" of Leadership and Self-deception by Arbinger Institute
When we find ourselves in conflict with others, it is easy to get caught up in our own perspective and righteousness. We believe that we are right, and the other person is wrong. We may even go so far as to dehumanize them, seeing them as obstacles to our goals or simply as unreasonable adversaries. This mentality only serves to perpetuate the conflict and make resolution even more challenging. However, conflict resolution requires a willingness to step outside of our own perspective and truly listen to the other person. This means setting aside our preconceived notions and biases in order to understand where the other person is coming from. It involves actively listening to their thoughts and feelings, even if they differ from our own. Only by truly understanding the other person's perspective can we begin to work towards a...
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