Conflict resolution requires a willingness to listen and understand from "summary" of Leadership and Self-deception by Arbinger Institute
When we find ourselves in conflict with others, it is easy to get caught up in our own perspective and righteousness. We believe that we are right, and the other person is wrong. We may even go so far as to dehumanize them, seeing them as obstacles to our goals or simply as unreasonable adversaries. This mentality only serves to perpetuate the conflict and make resolution even more challenging. However, conflict resolution requires a willingness to step outside of our own perspective and truly listen to the other person. This means setting aside our preconceived notions and biases in order to understand where the other person is coming from. It involves actively listening to their thoughts and feelings, even if they differ from our own. Only by truly understanding the other person's perspective can we begin to work towards a resolution that satisfies both parties. Listening and understanding are not passive activities; they require active engagement and genuine empathy. It means being willing to see the humanity in the other person, even if we disagree with them. It means acknowledging their feelings and concerns as valid, even if we do not share them. This level of understanding is essential for building trust and creating a foundation for effective communication and collaboration. When we approach conflict resolution with a willingness to listen and understand, we open ourselves up to new possibilities and solutions. We are able to see beyond our own self-interest and recognize the common humanity that we share with others. This shift in perspective can transform conflict from a destructive force into an opportunity for growth and connection.- Conflict resolution is not about winning or losing; it is about finding common ground and working together towards a mutually beneficial outcome. It requires humility, empathy, and a genuine desire to understand the other person's point of view. Only by fostering a culture of listening and understanding can we hope to overcome the conflicts that so often divide us.
