Effective communication involves active listening and empathetic responses from "summary" of Language in Business, Language at Work by Erika Darics,Veronika Koller
Effective communication goes beyond simply transmitting information; it involves creating a connection with the other person. One key aspect of establishing this connection is active listening. Active listening means giving your full attention to the speaker, focusing on their words, tone, and body language. By actively listening, you show that you value the speaker's thoughts and feelings, which can help build trust and rapport.
In addition to active listening, empathetic responses play a crucial role in effective communication. Empathy involves ...
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