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Handle conflicts and difficult situations diplomatically from "summary" of Líder pronto para tudo by Marcos Scaldelai
Handling conflicts and difficult situations diplomatically is an essential skill that every leader must possess. When faced with a challenging situation, it is crucial to remain calm and composed. Keeping emotions in check can help in analyzing the problem objectively and finding a suitable solution. One effective way to handle conflicts diplomatically is by actively listening to all the parties involved. By listening attentively, a leader can gain a better understanding of the root cause of the conflict. This can help in finding common ground and fostering a sense of collaboration among the conflicting parties. Another important aspect of handling conflicts diplomatically is to avoid taking sides. It is essential to maintain neutrality and act as a mediator rather than getting involve...
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