Conflict resolution skills are essential for a harmonious work environment from "summary" of Inteligencia emocional en la empresa (Imprescindibles) by Daniel Goleman
One of the key factors that contribute to a harmonious work environment is the ability to resolve conflicts effectively. Conflict resolution skills play a crucial role in managing interpersonal relationships and maintaining a positive atmosphere within a team or organization.
When conflicts arise in the workplace, they can disrupt productivity, create tension among colleagues, and lead to a breakdown in communication. This can have a detrimental impact on the overall work environment and hinder the success of the team as a whole. Therefore, it is essential for individuals to develop the skills necessary to address and resolve conflicts in a constructive manner.
Effective conflict resolution invol...
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