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Recognizing and managing emotions can lead to better conflict resolution from "summary" of Inteligencia emocional en el trabajo by Daniel Goleman,Cary Cherniss
Understanding and managing emotions is a crucial skill when it comes to resolving conflicts in the workplace. Emotions play a significant role in how individuals perceive and react to conflicts, making it essential to recognize and regulate them effectively. When individuals are able to identify their emotions and understand the root causes behind them, they are better equipped to handle conflicts in a more constructive manner. By acknowledging and managing their emotions, individuals can prevent conflicts from escalating and avoid unnecessary misunderstandings. Emotions such as anger, frustration, or resentment can often cloud judgment and lead to irrational decision-making during conflicts. However, when individuals are able to regulate these emotions, they can approach conflicts with a clearer and more rational mindset, enabling them to find mutually beneficial ...
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