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Emotional intelligence can help improve communication and conflict resolution skills from "summary" of Inteligencia emocional en el trabajo by Daniel Goleman,Cary Cherniss
Emotional intelligence plays a crucial role in enhancing communication and conflict resolution skills within the workplace. By being aware of one's own emotions and those of others, individuals are better equipped to navigate challenging situations and communicate effectively. When individuals possess a high level of emotional intelligence, they are more attuned to the emotions and signals of those around them. This heightened awareness allows them to pick up on subtle cues and nonverbal communication, which are essential components of effective communication. By understanding the emotions underlying a conversation, individuals can respond appropriately and empathetically, leading to clearer and more productive interactions. Furthermore, emotional intelligence enables individuals t...
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