Handle questions and feedback gracefully from "summary" of How to Say It, Third Edition by Rosalie Maggio
When faced with questions or feedback, it is important to respond in a composed and respectful manner. This means maintaining a calm and collected demeanor, even if the questions or feedback are challenging or unexpected. It is crucial to listen actively to the concerns or inquiries being presented, showing that you are engaged and interested in addressing them. By actively listening, you demonstrate respect for the person asking the question or providing feedback.
In responding to questions or feedback, it is essential to be honest and transparent. Avoiding defensiveness or deflection can help build trust and credibility with the individual seeking information or offering their thoughts. If you are unsure of the answer to a question, it is better to admit it rather than provide inaccurate or misleading information. Being open and honest in your responses can foster a positive and constructive dialogue.
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