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Nonverbal cues are important in communication from "summary" of Escuta Ativa by Lilly De Sisto
Nonverbal cues play a crucial role in communication. These cues include facial expressions, body language, tone of voice, and gestures. While verbal communication involves the use of words, nonverbal cues provide additional information about the speaker's emotions, attitudes, and intentions. In fact, research shows that nonverbal cues can account for up to 93% of the total impact of a message. For example, a smile can signal friendliness and openness, while a frown can indicate displeasure or disapproval. Likewise, a person's body language can convey confidence, nervousness, or boredom. By paying attention to these nonverbal cues, listeners can gain a better understanding of the speaker's true feelings and thoughts. This can help prevent misunderstandings and improve the q...
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