Empathy plays a key role in active listening from "summary" of Escuta Ativa by Lilly De Sisto
Empathy is a fundamental aspect of active listening. It is the ability to understand and share the feelings of another person. When we listen with empathy, we are able to put ourselves in the other person's shoes and see the world from their perspective. This allows us to connect on a deeper level and truly understand what they are going through.
Active listening goes beyond simply hearing what someone is saying. It involves paying attention to both verbal and nonverbal cues, such as tone of voice, body language, and facial expressions. By being empathetic, we are able to pick up on these cues and respond in a way that shows we care and are truly pres...
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