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Active listening improves conflict resolution from "summary" of Escuta Ativa by Lilly De Sisto
Active listening plays a critical role in resolving conflicts by helping individuals truly understand the perspectives and emotions of others. When we actively listen, we demonstrate our genuine interest in comprehending the other person's point of view without judgment or interruption. By doing so, we create a safe space for open communication and build trust, which are essential for conflict resolution. During conflicts, people often feel unheard and misunderstood, leading to further escalation of tension. Active listening allows us to show empathy and validate the emotions of the other person, which can help de-escalate the situation. By listening attentively and reflecting back what we hear, we can clarify any misunderstandings and ensure that both parties are on the same page. Moreover, active listening enables us to ask thoughtful questions that encourage the other person to express themselves more clearly. Through asking open-ended questions, we can dig deeper into the root causes of the conflict and uncover underlying issues that may have been overlooked. This process of exploration can lead to a deeper understanding of the situation and facilitate the search for mutually acceptable solutions. In addition, active listening helps us to manage our own emotions during conflicts. By staying present and focused on the other person's words, we can prevent ourselves from reacting impulsively or defensively. This self-regulation is crucial in conflict resolution, as it allows us to maintain a calm and rational demeanor, which can be contagious and help defuse the tension in the interaction.- Active listening is a powerful tool for improving conflict resolution because it fosters empathy, understanding, and effective communication. By listening attentively, asking probing questions, and managing our own emotions, we can create a positive and constructive environment for addressing conflicts and finding mutually beneficial solutions.
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