Conflict resolution skills are critical in communication from "summary" of Effective Communication Skills by Angelina Zork
Conflict resolution skills play a crucial role in effective communication. When conflicts arise in any interaction, whether personal or professional, it can impede the flow of communication and create barriers to understanding. This is why possessing the ability to navigate and resolve conflicts is essential for maintaining open and productive communication channels.
In the book 'Effective Communication Skills', Angelina Zork emphasizes the importance of developing conflict resolution skills to address disagreements and misunderstandings that may arise in communication. By having the ability to manage conflicts effectively, individuals can prevent minor disagreements from escalating into larger issues that can disrupt relationships and hinder progress.
One key aspect of conflict resolution skills is the ability to listen actively and empathetically. By truly understanding the perspectives and emotions of others involved in the conflict, individuals ca...
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