Practice patience and empathy in difficult conversations from "summary" of Crucial Conversations by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
When engaging in difficult conversations, it is crucial to approach the situation with patience and empathy. This means taking the time to listen actively to the other person's perspective without interrupting or jumping to conclusions. By demonstrating patience, you show respect for the other person's point of view and create a safe space for dialogue.
Empathy is equally important in difficult conversations, as it allows you to understand the emotions and concerns of the other person. By putting yourself in their shoes and trying to see the situation from their perspective, you can build trust and rapport, even in the midst of conflict. Empathy helps to validate the other person's feelings and experiences...
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