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Look for common ground and areas of agreement from "summary" of Crucial Conversations by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
When engaging in crucial conversations, it is essential to seek out common ground and areas of agreement with the other person. This allows you to establish a foundation of mutual understanding and respect, which can help to bridge any differences or conflicts that may arise during the conversation. By focusing on areas where you both agree, you can create a sense of unity and collaboration, rather than division and opposition. Identifying common ground also helps to establish a sense of connection and rapport with the other person. It shows that you are willing to listen and find points of agreement, rather than simply trying to impose your own viewpoint. This can help to build trust and openness in the conversation, making it more likely that both parties will be receptive to each othe...
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