Empathy is crucial in understanding user needs from "summary" of Creative Confidence by David Kelley,Tom Kelley
Empathy is more than just a buzzword; it is a fundamental aspect of understanding user needs. When we put ourselves in the shoes of the people we are designing for, we gain a deeper insight into their wants, desires, and pain points. This understanding allows us to create solutions that truly resonate with our users. By empathizing with our users, we are able to move beyond our own assumptions and biases. We can see the world through their eyes and gain a fresh perspective on the challenges they face. This shift in mindset is crucial for innovation, as it enables us to come up with ideas that are truly user...
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