Training programs should focus on both verbal and written communication skills from "summary" of Contextual Communication Organization & Training by Diane M. Hoffmann
Training programs should place equal emphasis on developing both verbal and written communication skills. Verbal communication involves the use of spoken language to convey messages, whether in face-to-face conversations, presentations, or phone calls. On the other hand, written communication refers to the use of written words to transmit information, such as emails, reports, memos, or messages.
It is essential for individuals to be proficient in both forms of communication as they serve different purposes and are used in various contexts. Verbal communication allows for immediate feedback and clarification, while written communication provides a record of information that can be referred to later. By honing both verbal and written communication skills, individuals can effectively express themselves and ensure their messages are clearly understood by others.
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