Conflict resolution requires active listening and empathy from "summary" of Comunicação no ambiente de trabalho by Symon Hill
Conflict resolution in the workplace often involves dealing with different perspectives and opinions. When conflicts arise, it is important to actively listen to all parties involved. This means giving full attention to what each person is saying without interrupting or formulating a response in advance. By actively listening, individuals can show that they value the other person's point of view and are willing to understand their perspective.
Empathy plays a crucial role in conflict resolution as it allows individuals to put themselves in the other person's shoes. By empathizing with the emotions and experiences of others, individuals can establish a...
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