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Active listening fosters understanding from "summary" of Comunicação no ambiente de trabalho by Symon Hill
Active listening is a key component in effective communication within the workplace. When we truly listen to what others are saying, we are able to understand their perspective, feelings, and needs. This understanding is essential for building strong relationships and fostering a positive work environment. By actively listening to our colleagues, we demonstrate respect and empathy towards them. This can help to create a sense of trust and openness, which is crucial for effective collaboration and teamwork. When we feel heard and valued, we are more likely to engage in productive discussions and work towards common goals. Active listening involves more than just hearing the words that are being spoken. It requires us to pay attention to non-verbal cues, such as body language and tone of voice, in order to fully grasp the message being conveyed. By being attentive and responsive to these cues, we can better understand the emotions and intentions behind the words. Furthermore, active listening allows us to ask clarifying questions and seek feedback in order to ensure that we have correctly understood the message. This helps to prevent misunderstandings and miscommunication, which can lead to conflicts and inefficiencies in the workplace.- Active listening is a fundamental skill that can greatly enhance communication in the workplace. By truly listening to others and seeking to understand their perspective, we can build stronger relationships, foster trust and openness, and work together more effectively towards shared goals. Ultimately, active listening is essential for creating a positive and collaborative work environment.
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