Build trust and rapport through authentic communication from "summary" of Coach the Person, Not the Problem by Marcia Reynolds
To build trust and rapport through authentic communication, you must be willing to be vulnerable and share your own experiences and emotions. This level of openness allows the other person to see you as a real person, not just someone trying to help them. When you are genuine in your interactions, the other person is more likely to open up and share their own thoughts and feelings. Authentic communication also involves active listening and showing empathy towards the other person. By truly listening to what they are saying and trying to understand their perspective, you can create a deeper connection. Empathy involves not only understanding the other person's emotions but also expressing that understanding in a way that resonates...
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