Prioritize customer satisfaction from "summary" of Built, Not Born by Tom Golisano
Customer satisfaction should be at the center of your business operations. It is the driving force behind every decision you make and every action you take. By prioritizing customer satisfaction, you are putting your customers first and ensuring that their needs and wants are met. This not only leads to increased customer loyalty but also helps in attracting new customers through positive word-of-mouth. To prioritize customer satisfaction, you need to listen to your customers and understand their needs. This means actively seeking feedback, whether it's through surveys, reviews, or direct communication. By listening to your customers, you can identify areas for improvement and make changes to better meet their expectations. This not only shows your customers that you value their opinions but also h...
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