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Conflitos podem ser resolvidos assertivamente from "summary" of Assertividade na gestão de pessoas by Telma Esmerio
Conflicts are a natural part of human relationships, especially in the workplace where individuals with different backgrounds, personalities, and perspectives come together to achieve common goals. These conflicts can arise due to various reasons such as misunderstandings, differences in communication styles, or competing interests. When conflicts occur, it is important for managers to address them assertively. This means dealing with the conflict directly, openly, and honestly, without resorting to aggression or passivity. Assertive conflict resolution involves clearly communicating one's own needs, concerns, and boundaries while also being open to listening to the other party's perspective. By approaching conflicts assertively, managers can create a safe and respectful environment where employees feel heard and valued. This can lead to greater trust, collaboration, and productivity within the team. Assertive conflict resolution also helps prevent conflicts from escalating and becoming more serious problems that can harm relationships and hinder performance. To resolve conflicts assertively, managers can use techniques such as active listening, effective communication, and problem-solving skills. By actively listening to each party's concerns, managers can gain a better understanding of the underlying issues and work towards finding mutually beneficial solutions. Effective communication involves expressing oneself clearly and respectfully, while also being willing to compromise and find common ground.- Resolving conflicts assertively requires a proactive and collaborative approach that focuses on finding solutions rather than assigning blame or escalating tensions. By mastering the art of assertive conflict resolution, managers can create a positive and harmonious work environment where differences are seen as opportunities for growth and learning.
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