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A empatia é chave para a assertividade from "summary" of Assertividade na gestão de pessoas by Telma Esmerio
The ability to empathize with others is crucial for being assertive in managing people. Empathy allows us to understand and connect with the emotions, thoughts, and feelings of those around us. By being empathetic, we can better communicate with others, anticipate their needs, and respond appropriately to their concerns. When we demonstrate empathy towards our team members, we create a sense of trust and mutual respect. This, in turn, fosters open communication and collaboration within the workplace. Employees are more likely to feel valued and understood when their managers show empathy towards them, leading to increased job satisfaction and productivity. Empathy also allows us to pu...
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