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Effective conflict resolution builds trust from "summary" of As cinco habilidades essenciais do relacionamento by Dale Carnegie
When we find ourselves in a conflict with someone, it can be easy to let our emotions take control and react impulsively. However, Dale Carnegie emphasizes the importance of resolving conflicts effectively in order to build trust in relationships. Conflict resolution is not just about finding a quick fix or sweeping the issue under the rug. It involves active listening, empathy, and a willingness to understand the other person's perspective. By taking the time to truly listen to the other person's concerns and feelings, we show them that we value their thoughts and are open to finding a resolution that...
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