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Conflict resolution skills are essential from "summary" of As cinco habilidades essenciais do relacionamento by Dale Carnegie
Conflict resolution skills are like a shield that protects us from the arrows of disagreements and misunderstandings that are bound to come our way in any relationship. Without these skills, we are defenseless in the face of conflict, vulnerable to the damage it can cause. It is crucial to understand that conflicts are a natural part of any relationship, be it personal or professional. They are not something to be avoided at all costs, but rather something to be managed and resolved effectively. This is where conflict resolution skills come into play. When we possess strong conflict resolution skills, we are better equipped to navigate the turbulent waters of disagreements and reach a resolution that is satisfactory to all parties involved. These skills allow us to communicate effectively, listen actively, and empathize with the other person's perspective. By doing so, we can de-escalate tense situations, build trust, and foster a sense of collabo...
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