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Effective communication requires mutual understanding from "summary" of A tecnica da comunicação humana by Jose Roberto Whitaker Penteado
To achieve effective communication, it is crucial that both parties involved in the interaction are able to fully comprehend each other's messages. This requires a mutual understanding of the message being conveyed, as well as the ability to interpret and respond appropriately. When there is mutual understanding between individuals, it means that both parties are on the same page and share a common understanding of the information being communicated. This shared understanding helps to ensure that the message is accurately conveyed and received, leading to a successful exchange of ideas and information. In order to establish mutual understanding in communication, it is essential for both parties to actively listen to each other and engage in meaningful dialogue. This involves not only hearing the wo...
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